Lancaster Collision FAQs

What should I do right after an accident?

Make sure everyone is safe, call the police if needed, and exchange information. Once the scene is handled, contact your insurance company to start a claim, then reach out to us. We can guide you through the next steps and schedule an estimate.

Can I choose my own repair shop?

Yes. You have the right to choose any collision center you want, regardless of who your insurance recommends. We work with all major insurance companies.

Will you work with my insurance company?

Yes. We communicate directly with your insurance adjuster, send photos, negotiate supplements, and handle all paperwork so the process is as smooth as possible.

How long will repairs take?

Repair times vary based on damage, parts availability, and insurance approvals. Minor repairs may take a few days. Larger repairs can take longer. After your estimate, we'll give you a more accurate timeline.

Can you repair my vehicle to pre-accident condition?

Our goal is always to restore your vehicle to its pre-accident safety, appearance, and function. We use OEM procedures, high-quality parts and modern equipment to ensure proper repairs.

What is a supplement?

A supplement is additional damage found after the repair begins—often hidden behind panels. We document it and submit it to the insurance company for approval before continuing.

Do repairs come with a warranty?

Yes. All our repairs carry a written warranty on workmanship for as long as you own the vehicle.

Will the paint match?

Yes. We use modern color-matching systems, digital mixing, and spray-out cards to ensure the closest possible match to your existing paint.

What happens if more damage is found later?

If any repair-related issues appear after you pick up your vehicle, simply contact us. Our warranty covers workmanship-related problems.

How do I schedule an estimate?

You can call us, walk in, or schedule an appointment online. Estimates typically take 10-20 minutes.

Do you clean the car after repairs?

Yes. We return your vehicle washed and vacuumed.